What to expect when you visit Mastercall

We understand that visiting somewhere new can sometimes feel overwhelming — especially if you have sensory sensitivities or need a bit of extra support. That’s why we’ve created a short video to walk you through exactly what to expect when you arrive at Mastercall.

🎥 Please watch our video to take a virtual walk-through of our building.

You’ll see what our car park looks like, hear about the types of sounds you might notice, and follow the steps from the front door right through to the reception, waiting area, and your appointment room. You’ll also find out where our accessible toilet facilities are and what support is available on site.

Here’s what you’ll learn in the video:

• 🚗 Where to park when you arrive

• 🚪 What the entrance looks like and how to check in at reception

• 👋 Who you’ll meet — our friendly staff are here to help

• 🪑 What our waiting area is like

• 🏥 Where your appointment will take place

• ♿ Where to find accessible toilets and quiet areas

• ❓ How to ask for help if you need anything at all

Our team is trained to support people with a wide range of needs. If you feel anxious, unsure, or simply need a bit of assistance — please don’t hesitate to ask one of our reception staff. We’re here to make your visit as smooth and comfortable as possible.