Feedback Form - Mastercall Healthcare

NHS Friends and Family Test

The anonymous NHS Friends and Family Test is an opportunity for you to provide feedback on the services that Mastercall deliver to you and your family.

Your feedback will help us improve services for our patients.

1. Thinking about your recent contact with Mastercall overall., how was your experience of our service? *

Very good
Good
Neither good nor poor
Poor
Very poor
Don't know

2. Thinking about your response to the question above, please can you tell about anything that we could have done better?

3a. Are you? *

Male
Female

3b. What age are you? *

0-15
16-24
25-34
35-44
45-54
55-64
65-74
75-84
85+

4. Which of the following best describes your ethnic background? *

White (British)
White (Irish)
Other white background
Asian or Asian British (Indian)
Asian or Asian British (Pakistani)
Asian or Asian British (Bangladeshi)
Asian or Asian British (Chinese)
Other Asian background
Black or Black British (Caribbean)
Black or Black British (African)
Other Black background
Mixed (White and Black Caribbean)
Mixed (White and Black African)
Mixed (White and Asian)
Other mixed background
Would rather not say

Other (Please state)

5. Are you? *

The patient
The patients carer
The patient and patient/carer

6. In which area do you liv?

Stockport
Trafford

Other (Please specify)

7a. How satisfied were you with the way the clinician introduced themselves? *

Very satisfied
Satisfied
Neither satisfied or unsatisfied
Unsatisfied
Very unsatisfied
Don't know

7b. How satisfied were you with the attitude of the clinician? *

Very satisfied
Satisfied
Neither satisfied or unsatisfied
Unsatisfied
Very unsatisfied
Don't know

7c. How satisfied were you with the explanation given about your condition? *

Very satisfied
Satisfied
Neither satisfied or unsatisfied
Unsatisfied
Very unsatisfied
Don't know

7d. How satisfied were you with the treatment/advice you received? *

Very satisfied
Satisfied
Neither satisfied or unsatisfied
Unsatisfied
Very unsatisfied
Don't know

7e. How satisfied were you with the way your dignity and respect were considered? *

Very satisfied
Satisfied
Neither satisfied or unsatisfied
Unsatisfied
Very unsatisfied
Don't know

7f. How satisfied were you with your individual communication needs were met? *

Very satisfied
Satisfied
Neither satisfied or unsatisfied
Unsatisfied
Very unsatisfied
Don't know

8. This survey is anonymous, however if you would like a response to any comments you have made, OR if you wish to join our patient forum please leave your name and contact information:

Comment

Thank you for providing us with your feedback.

If the nature of your enquiry is regarding a complaint, you can find all the information you need with regards to making a complaint in our Complaints leaflet.

Click here to view.