Patient Testimonials

Fantastic nhs service. Myself and my 3yo became v unwell Friday night. Called 111 and we're swiftly referred to mastercall within hours. It's not a walk in so they make you an appointment. Staff fantastic and sent us off with our meds. Thank you.

I got referred to this surgery after using 111 online request service. Absolutely fantastic experience from walking through the door to seeing the doctor. Immaculate inside, a real positive experience. Thank you to all.

Excellent service. Mastercall is the best service. My daughter has a lot of problems. Mastercall are the only service that care about the person. My daughter gets very little help when there is a problem but Mastercall are always there. Thank you!

Really positive experience of Mastercall yesterday, booked an appointment via 111, seen quickly by the nurse then doctor. Everyone was so welcoming, the doctor and nurse dealt with us with such knowledge and professionalism and had a a great manner that put us at ease. An efficient service when you're dealing with an urgent worrying situation.

Just wanted to say a massive thank you to the staff at Mastercall Healthcare in Hazel Grove this evening. the lady on the front desk was lovely and then the triage nurse , Amy, went above and beyond to make me feel comfortable.

It's not very often you are made to feel like this when the NHS is so busy and everybody is rushed off their feet. they are a true asset to the NHS and I am very grateful for how they made me feel tonight. thank you.

I just want to say a huge thank you for the speedy response to my request for medication today. I had called my GP surgery needing an appointment but was told the surgery was closed. I was told that I would be dealt with by the out of hours service, which happened to be Mastercall Healthcare.

Within 35 minutes I was called back by a health professional who was not only easy to talk to, she showed great empathy, and sorted out a prescription for me to pick up immediately at my local pharmacy.

I have never ever had such a speedy response to a health issue. This was such a refreshing change from being told to ‘try again tomorrow’ or ‘sorry, there are no appointments for the rest of this month’. At a time when when the NHS is stretched to capacity and patients are sometimes dissatisfied, I felt it was important to give credit where due. Many thanks for a great service.

Great centre, Carrie, Graham and the rest of the team delivered outstanding care with a warm and friendly manner. I hope not to come back but if I had to, I know I would be in safe and capable hands.

Thank you so much 🙂

Administered at Nursing Home by Mastercall IV team.

Very professional & efficient.

This enabled my father to be managed in his care home effectively without hospital admission. A huge bonus in keeping with his advanced care plan.