Our Social Value Ethos
Mastercall Healthcare is a social enterprise organisation (SEO). Our Social Value status is accredited by Social Enterprise UK.
Mastercall takes its social value responsibilities seriously. As an SEO we do not have shareholders to satisfy and do not pay shares/dividends. As custodians of the NHS purse we have a duty to ensure that we invest wisely to support our social value ethos, this includes how we utilise our surplus/reserves.
Of course, social value is more than just financial management. To Mastercall social value is about what added benefit we can offer our community and citizens over and above our contractual obligations; we align to/commit to report to the National Themes, Outcomes and Measures (TOMS) Social Value Framework standards and Social Value Portal guidance
As part of our social value ethos all employees of Mastercall are entitled to be a Member. Membership also extends to our GP community. Mastercall’s Council of Members meet on a quarterly basis and have responsibility for monitoring our social value impact. This ensures that our social value is more than a management target but sits at the heart of everything we do alongside high quality, safe patient centric care.
Mastercall is committed to continuously expanding our social value offering. We recognise that we are on a journey which will expand the life-time of our Contracts.
Our work in the community
Homeless, refugee & asylum clinical support
What is the Wellspring?
The Wellspring is a registered charity based in Stockport town centre. Established in 1991, the charity offers a range of services to over 100 homeless and disadvantaged people 365 days a year. Support is provided either in a group or a one to one setting, and service users are encouraged and assisted to ultimately move out of homelessness and to seek employment. A range of health services is actively promoted within the centre.
Services we offer
As a social enterprise fully committed to improving the lives of the most vulnerable members of our community, Mastercall hosts health care services 5 days a week, offering face to face drop in clinics, remote consultations and outreach, provided by a GP/ ANP. The Wellspring has a fully-equipped surgery space.
The wellspring facility is open Monday-Friday 8am-4pm and at weekends 8am-2pm. (please note clinical support is only offered during operational hours Monday to Friday)
Additionally, because Mastercall has established excellent working relationships with our local GP practices, specialist drug and alcohol centres, housing associations and mental health services, we can signpost Wellspring patients quickly and effectively to the appropriate additional professional support required as necessary.
Our Non-executive Director, Tony Allen and our Marketing & Brand Manager, Kay Carter, along with our Deputy Medical Director and on-site GP, Dr Mian visited the Wellspring and caught up with Paul Cornwall, a Project Worker and Alex Knight, the Manager. Click here to read all about it.
To find out more about the Wellspring’s work and to donate, visit: www.thewellspring.co.uk
Supporting Hospital Discharge
Mastercall have funded Cracking Good Food’s Meal Delivery referral Service since Sept 2022.
This invaluable service supports Stockport and Trafford patients who have been recently discharged from hospital who are facing food poverty, poor diet or other food insecurity.
The aim of the service is to temporarily aid patients in their recovery by providing hot nutritious meals. All recipes are carefully put together by a specialist nutritionist and cooked by qualified chefs. Up to 10 meals are delivered weekly per resident.
We are proud to support this service which has seen 2056 meals delivered from Sept 2022-March 2024.
If you know someone in Stockport or Trafford that would benefit from this service you can find out more and make a FREE meal delivery service referral easily online at:
https://crackinggoodfood.org/community/noshh/?fbclid=IwZXh0bgNhZW0CMTAAAR2NojLKhOYgYxF0p-yI2vebswxmU4FH4kmUm6a8_KP4an0xBOvQRUMNoVU_aem_OIIH0EUR8mwbHFYaoDZ8XQ
Click here to view the Cracking Good Food 2023/4 NOSHH report
Working in partnership to tackle digital exclsuion
Mastercall works closely with Community computers to help tackle the digital divide.
By donating laptops to Community Computers, they are able to recycle and refurbish and assist individuals on low incomes who face challenges in accessing digital technology.
A glimpse of the case study opposite showcases the impact of partnership working.
From Mastercall’s initial donation of laptops, to Community Computer’s refurbishment, the devices were able to help a local community group ‘Banter and Brews‘ who are a support group for men in Stockport.
Following the donation, the group were then put in contact with Stockport College whose students are now working with the group to provide technical help to improve their online presence.
Click here to read the full case study.
