Generated by All in One SEO v5.0.1.1, this is an llms.txt file, used by LLMs to index the site. # Mastercall Healthcare Out of Hospital Healthcare ## Sitemaps - [XML Sitemap](https://mastercall.org.uk/sitemap.xml): Contains all public & indexable URLs for this website. ## Posts - [News](https://mastercall.org.uk/news/) - [Treatment rooms available to rent](https://mastercall.org.uk/treatment-rooms-available-to-rent/) - Treatment Rooms Available to Rent Mastercall Healthcare has five fully equipped treatment rooms available to rent at our headquarters in Hazel Grove, Stockport. Located within a professional healthcare environment, these spaces are ideal for organisations and practitioners looking to deliver clinical, health, wellbeing, or community services in a modern, well-supported setting. Whether you are expanding your service, launching a - [Greater Manchester Falls Lifting Response Team named as NHS GM Christmas Hero](https://mastercall.org.uk/greater-manchester-falls-lifting-response-team-named-as-nhs-gm-christmas-hero/) - This content is restricted to site members. If you are an existing user, please log in. New users may register below.Existing Users Log InUsername or EmailPasswordType in the text displayed above Remember Me New User RegistrationChoose a Username*First Name*Last Name*Address 1*Address 2City*State*Zip*Country*Phone*Email**Required field - [MASTERCALL SECURES 3 NATIONAL AWARDS](https://mastercall.org.uk/mastercall-secures-3-national-awards/) - Mastercall is proud to announce a remarkable achievement at this year’s Urgent Health UK (UHUK) Conference and Awards Ceremony, held on 10–11 October 2025, where the organisation won three prestigious awards, including two Golds and one Bronze. Based in Stockport, Greater Manchester we are a social enterprise patient-centred healthcare organisation, providing innovative, safe and effective - [GM Mayor Andy Burnham's visit to The Wellspring, Stockport](https://mastercall.org.uk/gm-mayor-andy-burnhams-visit-to-the-wellspring-stockport/) - In April 2025, Greater Manchester Mayor Andy Burnham visited The Wellspring in Stockport, to see firsthand the services it offers helping the homeless and disadvantaged and Mastercalls GP and Nursing Clinic, providing healthcare to the most vulnerable patients within our community. During the Mayor’s visit, he emphasised the need for a more supportive and holistic - [Mastercall win Medilink North of England "Advances in Digital Healthcare" award](https://mastercall.org.uk/mastercall-win-medilink-north-of-england-advances-in-digital-healthcare-award/) - Mastercall Healthcare are delighted and honoured to receive the 2021 @Medilink North of England "Advances in Digital Healthcare' award, in recognition of our unique partnership with Stockport Council powered by Dignio. The partnership has enabled innovative healthcare to the people of Stockport, highlighted by the fantastic TEL (Technology Enhanced Living) Service, with a tremendous impact - [International Nurses Day 2022](https://mastercall.org.uk/international-nurses-day-2022/) - On this International Nurses Day, we celebrate all our wonderful nurses at Mastercall who work tirelessly to deliver exceptional care to all of our patients. We caught up with 3 of our nurses to find out just what made them become a nurse and what it is that makes them love being a nurse at - [Mastercall Receive PODAC funding](https://mastercall.org.uk/mastercall-receive-podac-funding/) - Mastercall led collaboration with digital partners Advanced & Dignio, secure funding award enabling interoperability between core systems. Mastercall are delighted to announce that it has recently been awarded PODAC funding.The national Digital PODAC programme NHS Digital and NHSX are developing is to improve digitisation and productivity using digital technology across pharmacy, optometry, dentistry, ambulance, and - [Mastercall secures Social Enterprise Mark accreditation for 11th consecutive year](https://mastercall.org.uk/mastercall-secures-social-enterprise-mark-accreditation-for-11th-consecutive-year-new/) - Mastercall is incredibly proud of our Social Enterprise status and are delighted that our commitment to SociaEnterprise values and ethos has been recognised and re-accredited for the 11th consecutive year. As custodians of the NHS purse it is important that we can validify our social enterprise status. We are accredited as a ‘genuine’ social enterprise - [UHUK Award Success For Mastercall](https://mastercall.org.uk/uhuk-award-success-for-mastercall-2/) - Mastercall were delighted to attend the annual UHUK conference which took place on 6th & 7th October 2022 in Chester & were thrilled to win an award.Congratulations to our amazing Technology Enhanced Living Service (TEL) team for winning the UHUK ‘Best Use of Technology” award for their work with setting up a virtual ward and - [Mastercall launches Menopause Strategy](https://mastercall.org.uk/mastercall-launches-menopause-strategy/) - Mastercall held an event at our HQ in Stockport on 19th October 2022 to launch our Menopause strategy. The event was split into 2 sessions, one for all staff and the second session for all clinical staff. The purpose of the event was to ‘get the conversations started’. We need to break down some of - [Wellspring Sleepout 2022](https://mastercall.org.uk/wellspring-sleepout-2022/) - Our Advanced Nurse Practitioner and Wellspring Service Lead, Sheilagh Armstrong took part in the Wellspring Sleepout on 22nd October 2022 and managed to raise a very impressive £842. Mastercall have agreed to match fund, resulting in a grand total of £1,684. This is a yearly fundraising event aimed to raise awareness and vital funds for - [Mastercall supports St George's Christmas Tree Festival](https://mastercall.org.uk/mastercall-supports-st-georges-christmas-tree-festival/) - Mastercall were delighted to display our very own tree at the St Georges Christmas Tree festival this year.Lots of our staff, together with the help of their children made some fantastic health related decorations that we proudly hung on our tree.We had a fantastic nurse Florence as our tree topper, lots of crocheted decorations, rainbows, - [Alternative Provider Federation Visit February 2023](https://mastercall.org.uk/alternative-provider-federation-visit-february-2023/) - Mastercall were delighted to welcome Edna Robinson & Franky Proctor from the Alternative Provider Federation (APF) to our HQ in Hazel Grove, Stockport.We have been a member of the Alternative Provider Federation since October 2022 so it was great to meet up in person. The APF is a place-based partnership of social enterprise and charitable organisations - [Mastercall's CEO finalist for "Woman of Impact" Award](https://mastercall.org.uk/mastercalls-ceo-finalist-for-woman-of-impact-award/) - It is with great delight that we announce that our CEO Michaela Buck has been shortlisted for “Woman of Impact” at the Impact Awards 2023. The award is in the field of social impact technology and acknowledges Michaela as a social entrepreneur, helping to drive digital integration and innovation in health and social care.This has - [Mastercall launches Acute Respiratory Infection (ARI) service](https://mastercall.org.uk/mastercall-launches-ari-service/) - In response to the recent crisis impacting on the NHS and in particularly the surge in acute respiratory infections, Mastercall has launched a new Acute Respiratory Infection (ARI) service at its HQ in Hazel Grove, Stockport.All GP practices in Stockport can refer patients for a same day appointment.Referrals are for adults and children with acute - [Mastercall celebrates commitment to Real Living Wage](https://mastercall.org.uk/mastercall-celebrates-commitment-to-real-living-wage/) - Mastercall has been accredited as a Living Wage Employer. Our Living Wage commitment will see everyone working at Mastercall receive a minimum hourly wage of £10.90, significantly higher than the government minimum for over 23s, which currently stands at £9.50 per hour. Mastercall is based in the North-West, a region with nearly a fifth of - [Mastercall's new environmental Initiative with Community Computers sees 9,284kg carbon saved from laptops donation](https://mastercall.org.uk/mastercalls-new-environmental-initiative-with-community-computers-sees-9284kg-carbon-saved-from-laptops-donation/) - Having heard about Community Computers and the work they do in tackling digital exclusion whilst also helping to tackle the climate emergency, we knew we had to get involved. We quickly set to work on assessing what equipment we had, that had simply run its course and therefore could be donated to help our local - [Mastercall nurses receive prestigious Queen's Nurses titles](https://mastercall.org.uk/mastercall-nurses-receive-prestigious-queens-nurses-titles/) - Mastercall are delighted to announce that 2 of our colleagues have recently been awarded their Queen's Nurses titles from the Queen's Nursing Institute. Suzanne Curtis, Director of Nursing and Rachael Ingram, our Head of Clinical Operations in Stockport, have both been awarded the Queen's Nurses accolade.This is a fantastic achievement and we congratulate them both - [Mastercall Receive "Outstanding Patient Safety Culture" Award at UHUK Awards 2023](https://mastercall.org.uk/mastercall-receive-outstanding-patient-safety-culture-award-at-uhuk-awards-2023/) - Mastercall was proud to receive a recognition award for an “Outstanding Patient Safety Culture” at the UHUK Conference on 1st November 2023. UHUK is a group of like-minded Social Enterprise Out of Hospital Urgent Care Providers, who get together to support each other, share learning and drive up standards in our area of healthcare. UHUK - [Mastercall Virtual Workspace Service Winter Pressures Offer](https://mastercall.org.uk/mastercall-virtual-workspace-service-winter-pressures-offer/) - WHY CHOOSE MASTERCALL? In the fast-paced healthcare landscape, efficiency, accessibility, and data security are crucial. Introducing our Virtual Workspace Service (VWS), designed for NHS organisations to support them during the challenging winter ahead.We are offering a special discount from Nov 2022 to January 2024 off winter pressure licensing model for new customers.Click here to view - [Mastercall are finalists at the SEUK Awards 2024](https://mastercall.org.uk/mastercall-are-finalists-at-the-seuk-awards-2024/) - Mastercall Healthcare is a finalist in the UK Social Enterprise Awards, recognising it as one of the country’s most innovative and impactful businesses.​‌‌‌​‌‌‍‌​‌‌‌​‌​‍‌​‌‌‌​‌ Social enterprises are mission-led businesses that reinvest or donate at least half their profits for a social or environmental purpose. Mastercall is an award-winning Social Enterprise organisation, providing a range of ‘Out - [Mastercall win Operational Quality and Safety Bronze National Award at UHUK Awards 2024](https://mastercall.org.uk/mastercall-win-operational-quality-and-safety-bronze-national-award-at-uhuk-awards-2024/) - Mastercall’s Business Intelligence / Data Services team have been recognised for their innovative work with MyMeta and advanced analytics. This achievement showcases our commitment to transforming healthcare through robust data insights and forecasting capabilities. Our solution offers continuous, automated analysis of clinical performance, cost efficiency, and patient outcomes – 24/7, 365 days a year. It - [Mastercall win Social Impact Gold National Award at UHUK awards 2024](https://mastercall.org.uk/mastercall-win-social-impact-gold-national-award-at-uhuk-awards-2024/) - Mastercall are thrilled to announce that we have scooped two awards at the Urgent Health UK Awards 2024. Based in Stockport, Greater Manchester we are a social enterprise patient-centred healthcare organisation,, providing innovative, safe and effective high quality care, helping support the NHS to deliver their strategy for ageing well/living well. We help prevent hospital - [Mastercall celebrates Greater Manchester Good Employment Charter membership](https://mastercall.org.uk/mastercall-celebrates-greater-manchester-good-employment-charter-membership/) - PROUD MEMBERS Mastercall Healthcare, an award-winning social enterprise providing innovative patient-focused NHS services across Greater Manchester, is proud to announce its membership in the Greater Manchester Good Employment Charter. This commitment underscores Mastercall Healthcare’s dedication to exemplary employment practices and the wellbeing of its workforce ABOUT THE GREATER MANCHESTER GOOD EMPLOYMENT CHARTER The Greater Manchester ## Pages - [Home](https://mastercall.org.uk/) - An award-winning Social Enterprise organisation, providing a range of ‘out of hospital’ healthcare services across the North West of England & Nationwide. - [Mastercall's 30th Anniversary Celebration 2026](https://mastercall.org.uk/mastercalls-30th-anniversary-celebration-2026/) - Mastercall's 30th Anniversary - 2026 A message from our CEO, Michaela BuckAs we celebrate 30 years of Mastercall Healthcare, I find myself reflecting not only on what we have achieved, but on the extraordinary people who have made it possible.For three decades, Mastercall has had the privilege of caring for people at some of the - [Our Accreditations](https://mastercall.org.uk/our-accreditations/) - Our Accreditations - [About Us](https://mastercall.org.uk/about-us/) - Mastercall Prospectus Want to know more about Mastercall and the services we provide? Take a look at our online prospectus View Prospectus A message from our CEO Our purpose is to deliver an extensive range of exceptional healthcare services to meet the needs of our population. We are committed to encouraging a culture of collaboration - [Privacy Notice](https://mastercall.org.uk/privacy-notice/) - Please Click here to view this policy which explains what information is collected about you, why it is collected and the ways in which it is used.If you have any questions about this privacy policy, would like to request a copy of your records or discuss another data protection issue, please contact us at:Data Protection - [Social Value Ethos](https://mastercall.org.uk/social-value-ethos/) - Our Social Value Ethos Mastercall Healthcare is a social enterprise organisation (SEO). Our Social Value status is accredited by Social Enterprise UK.Mastercall takes its social value responsibilities seriously. As an SEO we do not have shareholders to satisfy and do not pay shares/dividends. As custodians of the NHS purse we have a duty to ensure - [Modern Slavery & Human Trafficking](https://mastercall.org.uk/modern-slavery-human-trafficking/) - Mastercall's statement on Modern Slavery and Human Trafficking: Mastercall recognises we have an obligation to prevent slavery and human trafficking and will do all in its power to prevent slavery and human trafficking within our Organisation.Modern slavery can take many forms including the trafficking of people, forced labour, servitude and slavery. Mastercall takes our responsibility extremely seriously. - [Treatment rooms available to rent](https://mastercall.org.uk/treatment-rooms-available-to-rent/) - Treatment Rooms Available to RentMastercall Healthcare has five fully equipped treatment rooms available to rent at our headquarters in Hazel Grove, Stockport.Located within a professional healthcare environment, these spaces are ideal for organisations and practitioners looking to deliver clinical, health, wellbeing, or community services in a modern, well-supported setting.Whether you are expanding your service, launching - [Our Awards](https://mastercall.org.uk/our-awards/) - UHUK People First (Workforce) Award 2025 Implementation of a Suicide Prevention Strategy This initiative equips both clinical and non-clinical colleagues with the skills, confidence, and compassion to support individuals in emotional distress. It also fosters a culture of empathy, openness, and stigma reduction around mental health. UHUK Clinical Safety Leadership Award 2025 Transforming Clinical Governance - [Patient Testimonials](https://mastercall.org.uk/patient-testimonials/) - We appreciate every single piece of feedback we receive from our patients. Here’s just a snipet of the feedback we have received across the range of services that we offer. If you would like to tell us about your own experience of using any of our services, please click here. Treated as an Individual, Not - [Case Studies](https://mastercall.org.uk/case-studies-2/) - Community IVCase Study 1 Hear directly from the patient Read Case Study Community IVCase Study 2 Hear directly from the patient Read Case Study Falls Lifting ServiceCase Study 1 Hear directly from the patient Read Case Study Falls Lifting ServiceCase Study 2 Hear directly from the patient Read Case Study Case Studies - [Case Studies](https://mastercall.org.uk/case-studies/) - cmvd,mv zxc Case Studies - [Privacy Policy](https://mastercall.org.uk/privacy/) - Privacy Policy This privacy policy describes how we collect, use, and protect your personal information when you use our website and services. 1. Information We Collect We collect information that you provide directly to us, such as when you create an account, make a purchase, or contact us for support. This may include your name, - [Terms and Conditions](https://mastercall.org.uk/terms/) - Terms and Conditions Please read these terms and conditions carefully before using our website and services. 1. Acceptance of Terms By accessing and using this website, you accept and agree to be bound by the terms and provision of this agreement. 2. Use License Permission is granted to temporarily download one copy of the materials - [My Account](https://mastercall.org.uk/my-account/) - [My Account](https://mastercall.org.uk/my-account-3/) - [Shop](https://mastercall.org.uk/shop/) - [Company Documents](https://mastercall.org.uk/company-documents/) - Safeguarding Adults Policy Safeguarding Children Policy Environmental Policy Patient Privacy Policy Quality Accounts 2024/25 How to Make a Complaint Mastercall Board Charter Code of Conduct Company Documents - [Mastercall Data Services](https://mastercall.org.uk/mastercall-data-services/) - Optimising Smart, Data-Powered Healthcare Decisions For Seamless Performance, Capacity, Financial and Quality Insights At Mastercall, we transform healthcare providers by leveraging the power of data. Our state-of-the-art Business Intelligence solutions empower informed decision-making, enhance operational efficiency, and support the quality of patient care. KEY FEATURES Data DashboardsAchieve real-time insight into critical performance indicators. Our intuitive - [Mastercall Digital Technology Services (DTS)](https://mastercall.org.uk/mastercall-digital-technology-services/) - Navigate your Digital Healthcare Future with DTS Cutting-edge technology solutions for your organisation Discover a world of possibilities with UXT’s Digital Technology Services (DTS) and Virtual Workspace Service (VWS). Our innovative solutions are tailored to optimise healthcare in the digital age, ensuring the highest levels of patient care and operational efficiency. What do we offer? - [What to expect when you visit Trafford UTC](https://mastercall.org.uk/what-to-expect-when-you-visit-trafford-utc/) - What to expect when you visit Trafford Urgent Treatment Centre Trafford Urgent Treatment Centre (UTC) is a community facility that provides appointment-based access to urgent care provision to the local population in Trafford.Mastercall provides the urgent care service at Trafford UTC. Our experienced clinical team assesses and treats people with urgent but non-life-threatening health needs, - [Member Login](https://mastercall.org.uk/member-login/) - This content is password protected. To view it please enter your password below: Password: Member Login - [Member Login old](https://mastercall.org.uk/membership-login/) - [Search](https://mastercall.org.uk/posts-search/) - [TEST PAGE](https://mastercall.org.uk/test-page/) - [What to expect when you visit Mastercall](https://mastercall.org.uk/what-to-expect-when-you-visit-mastercall/) - What to expect when you visit Mastercall We understand that visiting somewhere new can sometimes feel overwhelming — especially if you have sensory sensitivities or need a bit of extra support. That’s why we’ve created a short video to walk you through exactly what to expect when you arrive at Mastercall.🎥 Please watch our video - [You Said We Did](https://mastercall.org.uk/you-said-we-did/) - You said… It would be good to have things to occupy you in the waiting area while you wait. Something visual that kids would like / children’s area with lots of colour. We did… You Said We Did - [Environmental Commitment](https://mastercall.org.uk/environmental-commitment/) - Some of our Initiatives Bee Friendly Initiative - September 2024 Mastercall invited the children of Moorfield Primary School to help us with our bee friendly initiative…the planting of our wildflower bed.The children were met by our environmental champions Faye Peart & Kay Carter and did an outstanding job preparing the soil and sowing the seeds - [Wellbeing](https://mastercall.org.uk/wellbeing/) - Menopause in the workplace What is Menopause?The menopause is a natural event in most women’s lives during which they stop having periods and experience hormonal changes such as a decrease in oestrogen levels. It usually occurs between the ages of 45 and 55 and typically lasts between four and eight years. However, each employee’s experience - [Meet The Team](https://mastercall.org.uk/meet-the-team/) - Experienced leader with nearly 30 years’ experience in urgent ‘out of hospital’ healthcare; passiona...More Michaela Buck Chief Executive Officer Dr Rooney, our organisational Medical Director, was born in London and trained in Manchester qualify...More Dr Michael Rooney Medical Director Tim has a wealth of healthcare transformation, contracting, planning and assurance experience, with ...More Timothy Davison - [Mastercall DTS & VWS](https://mastercall.org.uk/mastercall-dts-vws/) - Elevate your Healthcare Practice with Mastercall‘s Data Services Empowering Healthcare Providers with Data-Driven Insights At Mastercall, we transform healthcare providers by leveraging the power of data. Our state-of-the-art Business Intelligence solutions empower informed decision-making, enhance operational efficiency, and support the quality of patient care. KEY FEATURES Data DashboardsAchieve real-time insight into critical performance indicators. Our intuitive dashboards offer - [VWS Service](https://mastercall.org.uk/vws-service/) - VWS Simple, secure, remote virtual desktop service to support healthcare______ What is Mastercall’s VWS Service?Mastercall’s VWS service is a flexible secure virtual desktop infrastructure that delivers windows desktops and healthcare applications. Adaptable to business requirements Easy & scalable deployment Access all your familiar apps from anywhere using any device Secure healthcare cloud connection Support options - [DTS Old content](https://mastercall.org.uk/dts-old-content/) - Welcome toMastercall Digital Technology Services (DTS)———– Digital/IT service solutions from a multi-award winning healthcare organisation. We provide expert, professional Digital Technology services with a dedicated support team. Our range of services include: Managed IT Service Desk – Our 24x7x365 support service : Ensures your IT systems run fault free and are optimised. Multi-Device Support – - [Patient Experience](https://mastercall.org.uk/patient-experience/) - My People Experience Committee Mastercall recognises the value and importance of gathering ‘peoples’ experience and feedback to improve the way that we engage as an employer and operate as a service provider and key system stakeholder.Mastercall’s ‘My People Experience Committee’ encompasses ‘all people’. This includes our staff/workforce, patients, commissioners, system partners and wider system stakeholders - [Our Vision, Purpose & Mission](https://mastercall.org.uk/our-vision-purpose-mission/) - Our Vision Enhancing lives because we CARE. The care we deliver will be:-• Provided by healthcare professional experts• Underpinned by innovative digital and disruptive technology• Focused on the best possible outcomes for patients Our Purpose Providing OUTSTANDING healthcare. We are committed to:-• Encouraging a coluture of collaboration• Inspiring our workforce to be innovative and dynamic• Improving patient - [Work with Us](https://mastercall.org.uk/work-with-us/) - Join the Mastercall family Established over 28 years ago, Mastercall Healthcare is an award winning Social Enterprise Organisation providing Innovative patient focused NHS services across Greater Manchester.We have a history of award success. In 2021 we were honoured to receive the Medilink North of England “Advances in Digital Healthcare’ award, recognising our unique partnership with - [Feedback Form](https://mastercall.org.uk/feedback-form/) - NHS Friends and Family Test The anonymous NHS Friends and Family Test is an opportunity for you to provide feedback on the services that Mastercall deliver to you and your family. Your feedback will help us improve services for our patients. 1. Thinking about your recent contact with Mastercall overall., how was your experience of our - [Mastercall UXT](https://mastercall.org.uk/mastercall-uxt/) - Mastercall UXT - [Our Services](https://mastercall.org.uk/our-services/) - OUR SERVICES Below is an overview of the full range of services Mastercall deliver. Technology Enhanced Living This award winning digital clinical monitoring service was available for people who could benefit from a period of remote monitoring, supported by a highly skilled clinical team and a digital platform. The service operated between Dec 2019 to - [Care Quality Commission rating](https://mastercall.org.uk/care-quality-commission-rating/) - In our last Care Quality Commission inspection, Mastercall were delighted to achieve ‘Outstanding’ for caring, with an overall score of ‘Good.’This rating is all thanks to every single one of our employees who go above and beyond to ensure we deliver an exceptional service to our patients.In whatever service or department our colleagues work, our - [MIN Course](https://mastercall.org.uk/min-course/) - The Assessment and Management of Minor Illness in Primary Care 30 Credits Level 7 CPD Course. Validated and in collaboration with Liverpool John Moores UniversityMastercall runs the Assessment and Management of Minor Illness in Primary Care 30 Credits Level 7 CPD Course, validated and in collaboration with Liverpool John Moores University. What is the course?This - [Freedom to Speak Up](https://mastercall.org.uk/freedom-to-speak-up/) - Include info non this (already have this) - [Password Reset](https://mastercall.org.uk/membership-login/password-reset/) - [Thank You](https://mastercall.org.uk/thank-you/) - [Profile](https://mastercall.org.uk/membership-login/membership-profile/) - [Registration](https://mastercall.org.uk/membership-join/membership-registration/) - [Join Us](https://mastercall.org.uk/membership-join/) - This page and the content has been automatically generated for you to give you a basic idea of how a "Join Us" page should look like. You can customize this page however you like it by editing this page from your WordPress page editor.If you end up changing the URL of this page then make - [Our Values](https://mastercall.org.uk/our-values/) - By remaining at the forefront of innovation we can ensure that our patients and populations receive the very best that healthcare has to offer in the remit of Urgent Primary Care. By integrating pathways, systems and virtually alliancing companies we can generate economies and efficiencies to deliver cost effective best practice. Safety, Dignity and Integrity - [Elementor #3607](https://mastercall.org.uk/elementor-3607/) - Elementor #3607 - [Contact](https://mastercall.org.uk/contact/) - PLEASE NOTE – THIS FORM IS NOT TO BE USED TO SEEK MEDICAL ATTENTIONIf you have an emergency, life threatening illness then you should phone 999. If you require urgent medical attention please call 111.Contacting UsIf your enquiry is not to seek medical attention but you would like to get in touch with us, we - [Covid/Flu Jab reminder](https://mastercall.org.uk/covid-flu-jab-reminder/) - Have you booked your Flu & Covid vaccines? If you haven’t already booked your Covid and Flu vaccines, please consider doing so.Flu VaccineYou can have the NHS flu vaccine at: – your GP surgery – A pharmacy offering the service – if you’re aged 18 or over – Some maternity services if you’re pregnantTo find out more and - [Training](https://mastercall.org.uk/training/) - Include info on our internal training - [Complaints](https://mastercall.org.uk/complaints/) - Complaints procedure info Complaints - [Media Library](https://mastercall.org.uk/media-library/) - To contain all promotional literature / resource categorised into relevant sections:NewslettersService LeafletsCampaign literatureVideos - [Newsletters](https://mastercall.org.uk/newsletters/) - xczxcxc Newsletters - [Services Alternative](https://mastercall.org.uk/services/) - All Our Services Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus Ipsum dolor sit amet, consectetur adipiscing elit. Primary Care Services Dental Services Heart Surgery Physiotherapy Laboratory Services ECG Services Pharmacy Radiology Opthalmology Services Alternative - [Sample Page](https://mastercall.org.uk/sample-page/) - This is an example page. It's different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this: Hi there! I'm a bike messenger - [Sample Page](https://mastercall.org.uk/sample-page-2/) - This is an example page. It's different from a blog post because it will stay in one place and will show up in your site navigation (in most themes). Most people start with an About page that introduces them to potential site visitors. It might say something like this: Hi there! I'm a bike messenger - [Privacy Policy](https://mastercall.org.uk/privacy-policy/) - Lorem ipsum dolor sit amet, consectetur adipiscing elit, sed do eiusmod tempor incididunt ut labore et dolore magna aliqua. Ut enim ad minim veniam, quis nostrud exercitation ullamco laboris nisi ut aliquip ex ea commodo consequat. Duis aute irure dolor in reprehenderit in voluptate velit esse cillum dolore eu fugiat nulla pariatur. Excepteur sint occaecat ## Testimonials - [Treated as an Individual, Not a Number](https://mastercall.org.uk/testimonial/treated-as-an-individual-not-a-number/) - I've spent the last week visiting Mastercall for IV antibiotics. I am so impressed with everything there from the cleanliness of the building to the attention to detail off all of the wonderful nurses. I have been listened to, understood, supported and treated with the upmost respect by each and everyone of them. We need - [I have never ever had such a speedy response to a health issue](https://mastercall.org.uk/testimonial/out-of-hours-testimonial-nov-2022/) - I just want to say a huge thank you for the speedy response to my request for medication today. I had called my GP surgery needing an appointment but was told the surgery was closed. I was told that I would be dealt with by the out of hours service, which happened to be Mastercall - [A true asset to the NHS](https://mastercall.org.uk/testimonial/out-of-hours-feedback/) - Just wanted to say a massive thank you to the staff at Mastercall Healthcare in Hazel Grove this evening. the lady on the front desk was lovely and then the triage nurse , Amy, went above and beyond to make me feel comfortable. It's not very often you are made to feel like this when - [Very professional & efficient](https://mastercall.org.uk/testimonial/community-iv-testimonial-april-2022/) - Administered at Nursing Home by Mastercall IV team. Very professional & efficient. This enabled my father to be managed in his care home effectively without hospital admission. A huge bonus in keeping with his advanced care plan. - [Mastercall is the best service](https://mastercall.org.uk/testimonial/iv-patient-testimonial/) - Excellent service. Mastercall is the best service. My daughter has a lot of problems. Mastercall are the only service that care about the person. My daughter gets very little help when there is a problem but Mastercall are always there. Thank you! - [I was very impressed with his care](https://mastercall.org.uk/testimonial/out-of-hours-testimonial/) - The doctor who spoke to my daughter was thorough, polite and went over and above to reissue her prescription, checked for an open pharmacy and arranged for us to get it picked up before they closed at 10pm. He was fantastic sorting out the prescription. I was very impressed with his care and prompt attention. - [She offered support and advice I had not received elsewhere](https://mastercall.org.uk/testimonial/dental-testimonial-june-2021/) - I have a very complex query and the lady I spoke to was helpful. Despite not being able to solve my issue she offered support and advice I had not received elsewhere. - [Thank you very much, doctor](https://mastercall.org.uk/testimonial/patient-feedback-november-2021-2/) - Dr Mobin saw me this Sunday afternoon about the severe and sudden pain in my calf. He was excellent. He was very thorough in his examinations; he explained what he was checking for with each one and explained how he reached his conclusions. He very kindly and patiently answered all my questions. The prescribed medicine - [Was thoroughly impressed with the service](https://mastercall.org.uk/testimonial/patient-feedback-november-2021/) - I was really poorly on Sunday night, one of my symptoms had me use the nhs 111 website, which advised a doctor/nurse call me. They called within half an hour and passed me to my local out of hours, and a doctor rang within 20 minutes. They advised me to go to Mastercall which at - [You have helped me get the positivity that I need to try to recover](https://mastercall.org.uk/testimonial/patient-visit-february-2022/) - I just wanted to thank you for your help and kindness when you visited me. You have helped me feel much better about myself and reassured me at a time of worry. It's been an absolute pleasure meeting you, I know that it's early days yet, but you have helped me get the positivity that - [Everyone I have worked with at Mastercall has left a mark of how I can be a better nurse in the future](https://mastercall.org.uk/testimonial/mastercall-placement-student-nurse-february-2022/) - I have completed my evaluation for my Mastercall Placement. I have had a fabulous time here. Their breadth of services has allowed me to experience a wide range of community work that is undertaken in clinical settings and patient homes. I have been supervised by lots of people with different clinical backgrounds which has helped provide - [Outstanding care with a warm and friendly manner](https://mastercall.org.uk/testimonial/patient-feedback-august-2022/) - Great centre, Carrie, Graham and the rest of the team delivered outstanding care with a warm and friendly manner. I hope not to come back but if I had to, I know I would be in safe and capable hands. Thank you so much :) - [Fantastic NHS service](https://mastercall.org.uk/testimonial/patient-feedback-nov-2023/) - Fantastic nhs service. Myself and my 3yo became v unwell Friday night. Called 111 and we're swiftly referred to mastercall within hours. It's not a walk in so they make you an appointment. Staff fantastic and sent us off with our meds. Thank you. - [Absolutely fantastic experience](https://mastercall.org.uk/testimonial/patient-feedback-august-2023/) - I got referred to this surgery after using 111 online request service. Absolutely fantastic experience from walking through the door to seeing the doctor. Immaculate inside, a real positive experience. Thank you to all. - [An efficient service when you're dealing with an urgent worrying situation](https://mastercall.org.uk/testimonial/patient-feedback-april-2023/) - Really positive experience of Mastercall yesterday, booked an appointment via 111, seen quickly by the nurse then doctor. Everyone was so welcoming, the doctor and nurse dealt with us with such knowledge and professionalism and had a a great manner that put us at ease. An efficient service when you're dealing with an urgent worrying - [Having her number to ring if I needed help was a blessing](https://mastercall.org.uk/testimonial/trafford-care-coordination/) - When I came out of hospital just couldn't cope at all, then the nurse rang me for a chat from the centre. She organised so many things to make life easier for me and less stressful, but also having her number to ring if I needed help was a blessing. My health problems are long - [Excellent service](https://mastercall.org.uk/testimonial/ari-service-feedback-2025/) - Excellent service. Was told to come to the respiratory clinic and 15 minutes later I'd been examined and my prescription had been sent to my local chemist. - [I can’t think of anything that needs improving](https://mastercall.org.uk/testimonial/stockport-community-utc-feedback-2025/) - The whole experience was very positive. I can’t think of anything that needs improving. Thank you. - [I’ve always got seen within an appropriate time frame](https://mastercall.org.uk/testimonial/ive-always-had-a-good-experience-here/) - Have always had good experiences here. Referred through 111 for out of hours appointment. I’ve always got seen within an appropriate time frame (111 assess the urgency of the matter) and been given the treatment I needed to get better. The clinic is always clean and inviting, not too crowded and you don’t have to - [Amazing service](https://mastercall.org.uk/testimonial/patient-feedback-2025/) - Amazing service. My GP, unable to get me an appointment, sent me here. Phonecall and appointment set within two hours and despite running five minutes late thanks to traffic was welcomed with a smile.. receptionist is incredible, instantly puts you at ease, saw I was struggling and got me a water and seat. Saw a - [We are so lucky to have people like this working for the NHS](https://mastercall.org.uk/testimonial/we-are-so-lucky-to-have-people-like-this-working-for-the-nhs/) - I had been struggling to see anyone about my very painful ear infection and was sent to this service. I was dealt with by two of the nicest people that you could ever wish to meet. Firstly the receptionist then by the GP. I wish I’d known their names as I’d love to tell the ## Products - [For all other urgent health issues, please phone 111 or 111 online](https://mastercall.org.uk/product/woo-single-2/) - [If you have an emergency life threatening illness, please call 999.](https://mastercall.org.uk/product/if-you-have-an-emergency-life-threatening-illness-please-call-999-for-all-other-urgent-health-issues-please-phone-111-or-111-online/) ## Teams - [Mark Wilkinson](https://mastercall.org.uk/team-members/mark-wilkinson/) - Mark Wilkinson is passionate about public service and is an established NED having held a number of non-executive roles as an independent governor, trustee and group board director over the last 10 years. Mark has extensive experience in the NHS in various Senior Executive director positions including as a Chief Executive. He also has a - [Alexandra Hatchman](https://mastercall.org.uk/team-members/alexandra-hatchman/) - Alex is a strategy and transformation specialist with extensive board and executive experience across professional services, retail, healthcare and financial services. In addition to her role at Mastercall, she is a Non-Executive Director at NHS Aqua and Saffron Building Society, and a Board Director of the Teenage Cancer Trust in the North West. She also - [Dr Jullien Walkley](https://mastercall.org.uk/team-members/julien-walkley/) - Dr Walkley was born in North Yorkshire and educated in Chester and Johannesburg. He graduated in Medicine from Manchester University in 1984 and became a partner at Ladybarn Group Practice in 1992 he stayed there until his retirement from full-time practice in 2020. In 2006 he began working in the Out-of-Hours at Mastercall rising to - [Angela Chidley](https://mastercall.org.uk/team-members/angela-chidley/) - Angela Chidley is an experienced human resources leader with a strong track record in delivering people strategies that support organisational performance and sustainable growth. CIPD-qualified, she has worked across a range of sectors, providing strategic HR leadership in areas including organisational development, talent management, employee relations and workforce planning. Angela brings a pragmatic and commercially - [Suzanne Curtis](https://mastercall.org.uk/team-members/suzanne-curtis/) - Suzanne Curtis Our Director of Nursing and Allied Health Professionals has worked at Mastercall since 2021. She has been a nurse for over 36 years with a varied career from managing a 35 bedded surgical unit in a busy London hospital, midwifery and then later moved into District nursing in the North East. She was - [Jonathan Ritchie](https://mastercall.org.uk/team-members/jonathan-ritchie/) - Jonathan Ritchie is our CIO. Jonathan has considerable experience in many sectors, ranging from military to health. Jonathan has led the transformation of digital delivery at Mastercall Healthcare. He is key to sourcing new technology to enhance patient care. Jonathan was proudly listed in #CIO UK 100 following his achievements on advancing digital maturity at - [Timothy Davison](https://mastercall.org.uk/team-members/timothy-davison/) - Tim has a wealth of healthcare transformation, contracting, planning and assurance experience, with over 15 years in the NHS and wider supporting entities. As a Strategic Transformation Executive, he specializes in Alliance delivery models and integration strategies, ICS Strategic Operations, Management Theory, Contract Negotiation and Management, Business Turnaround and Development, Bid Development and Innovation and Analysis. - [Michaela Buck](https://mastercall.org.uk/team-members/michaela-buck-2/) - Experienced leader with nearly 30 years’ experience in urgent ‘out of hospital’ healthcare; passionate about providing high quality, safe patient centred services and being a caring and nurturing employer. Specialising in the development and delivery of innovative services, embracing the use of digital technology to improve patient outcomes, reduce inequalities and maximise return on investment - [Sandra Jones](https://mastercall.org.uk/team-members/sandra-jones/) - For 29+ years, I have been a dedicated member of the organisation, building a career grounded in commitment, compassion, and continuous improvement. Beginning my journey on the frontline, I feel I have grown with the organisation. In 2021, I joined the Council of Members, driven by a passion for ensuring every staff member’s voice is - [John Sullivan](https://mastercall.org.uk/team-members/john-sullivan/) - John Sullivan is a Non Executive Director , Chair of the Remuneration Committee &Mastercall Vice Chair. John has worked as a non-exec with Mastercall for several years. His background and experience is within the private sector largely & has a broad based career in commercial business. Having operated his own private procurement & supply chain - [Dr Michael Rooney](https://mastercall.org.uk/team-members/dr-michael-rooney-2/) - Dr Rooney, our organisational Medical Director, was born in London and trained in Manchester qualifying in 1983. He was a full time NHS GP in Stockport from 1989 to 2017. He was part of the working group which set up the Stockport Doctors Co-operative in 1996, which evolved into Mastercall Healthcare. He has done sessional - [Dr Colin Kelman](https://mastercall.org.uk/team-members/collin-kelman/) - Dr Colin G Kelman, Non-Executive Director was born in Scotland and medically trained at the Universities of St Andrews and Manchester, qualifying in 1978. After Vocational Training in Greater Manchester, was a GP Partner at Shay Lane Medical Centre in Hale Barns, Altrincham from 1983 to 2022, being Senior Partner from 2003. Was involved in ## Categories - [Initiatives](https://mastercall.org.uk/category/initiatives/) - [Award success](https://mastercall.org.uk/category/award-success/) - [Accreditations](https://mastercall.org.uk/category/accreditations/) - [Funding](https://mastercall.org.uk/category/funding/) - [Insight](https://mastercall.org.uk/category/insight/) - [Fundraising](https://mastercall.org.uk/category/fundraising/) - [Partners](https://mastercall.org.uk/category/partners/) - [New service](https://mastercall.org.uk/category/new-service/) - [Employee Recognition](https://mastercall.org.uk/category/employee-recognition/) - [Social Value](https://mastercall.org.uk/category/social-value/) - [Room rentals](https://mastercall.org.uk/category/room-rentals/) ## Product categories - [Uncategorised](https://mastercall.org.uk/product-category/uncategorised/) ## Groups - [Mastercall Board Members](https://mastercall.org.uk/gs-team-group/mastercall-board-members/)